Check for any service outages on OnTrackĭ. Check that you are connecting to your desktop to the correct region (this should be in the email your received)Ĭ.
Ensure you have received and email saying your Cloud Desktop has been provisionedī. The desktop is not appearing in Citrix Storefront what should I do?Īns: There are a few things you can check for:Ī. ISSUES ACCESSING CLOUD DESKTOP ( through Citrix receiver) Q12. Here is where you can find out how: Google Chrome, Internet Explorer, or Firefox. What should I do if I can't install the downloaded file?Īns: You may need to configure your browser to trust Citrix Receiver. The first thing to try would be to uninstall Citrix Receiver and reinstall the latest version of Citrix Workspace and reboot. What should I do if I receive a connection error when I click on the desktop icon?Īns: The reason you might get his error is if you haven’t updated the Citrix receiver for a while or if the device you are using has an old receiver version on it. IoS, Android, Chrome, Linux) from the following link - Q10.
How can I go about downloading Citrix Receiver?Īns: You can download the Citrix Receiver by visiting the appropriate Cloud Desktop portal on which you have been provisioned.Īlternatively you can access the installers for devices other than Mac or Windows (e.g. TROUBLE DOWNLOADING & INSTALLING CITRIX RECEIVER Q9. Your Cloud Desktop is accessed only via the network, so you shouldn't make modifications to the network or firewall configuration, or install any other VPN software or attempt to connect to any VPNs outside of Cisco's An圜onnect. Can I make changes to the network or install another VPN?Īns: No. All you need to do is Disconnect from the Citrix dropdown toolbox.Īns: The D drive on your Cloud Desktop is only for temporary storage and any time the computer is powered off and back on again it can be wiped so recommended best practice is to save your work on OneDrive, SharePoint or Box when disconnecting from your Cloud Desktop. Do I need to shutdown my Cloud Desktop after each session ?Īns: There is no need to shutdown your Cloud Desktop. Click the link that says High DPIand select No, use the native resolution. The text on my screen looks blurry, what can I do to fix that?Īns: Right click on the Citrix Workspace icon, click on Advanced Preferences. Can I access Cloud Desktop on more than one host computer?Īns: You can only connect from one device at a time
If you have 2 or more monitors, and you want your Cloud Desktop full screen across all of them, drag the desktop so it's sitting across each of your monitors, go to the Citrix dropdown toolbox and click on full screen. How do I make my Cloud Desktop full screen?Īns: You can use your Cloud Desktop in full screen by clicking the maximize button in the top right of the window or clicking on full screen. This will switch you back to your local PC. If I'm working in my Cloud Des ktop, how do I get back to my local PC?Īns: C lick on the arrow to access the Citrix dropdown toolbox and hit the “Home" button (shown in the screenshot below). It's a good idea to bookmark the URL so you can access your Cloud Desktop in the future. How do I get back to my Cloud Desktop after I have closed Citrix Workspace?Īns: Click on the StoreFront URL below that you have been provisioned on. Sometimes these issues come to light during the uninstall / reinstall process.Q1. You'll also want to make sure you meet the requirements for using Citrix Receiver there are some environmental settings like antivirus and firewall that can interfere with the installation and usage of Citrix. Visit the Tips and troubleshooting section of the Citrix Receiver overview. Repeatedly asked to save the application.ica download Any other issues
If you do not see this option, you don't need to turn off update notifications.īlank window in Chrome or Unsupported function error in Firefox after launching the application In the Advanced Preferences dialog, click the Receiver Updates link.Right-click your Citrix Receiver icon in the system tray and choose Advanced Preferences.
You can do this using the following steps. We recommend that you set your preferences to not check for updates. Some versions of Citrix Receiver will periodically check for updates.